Runbooks for recurring website work
Step-by-step procedures for onboarding a client site, reviewing a quarter, and recovering a failed job.
A runbook is a procedure with a decision at the end. Each one here fits on a screen and takes under an hour.
- Runbook: a form notification that did not arriveThe order that finds the cause without losing the answer, filled in for one incident. The state that must never be retried.A filled incident record with the decision and the outcome
- Runbook: hand a site over without losing the threadThe access list, the notes and the last read, filled in for one handover. The rotation steps and the risks, named.A filled handover record with the rotation list
- Runbook: move a maintenance tracker out of a spreadsheetA filled column mapping, the migration order and the one column worth keeping. Taken from a real-shaped sheet of 240 rows.A filled column mapping and migration record
- Runbook: onboard a client site in one sittingThe first hour with a new client site, filled in for one onboarding. The baseline record starts the relationship.A filled onboarding record with the baseline
- Runbook: the quarterly site reviewA ninety minute review that closes the quarter, filled in for one client. It ends with one theme for the next.A filled quarterly review with the verdicts and the theme
- Runbook: the weekly search reviewA twenty minute weekly read, filled in for one week. It ends in one queued change or a deliberate decision to do nothing.A filled weekly review with the change and the declines