Working with clients
4 articles about working with clients.
- Working with clients
A client update email your clients will read
A filled monthly update with the numbers, the arithmetic, the missing data and the one ask. It follows the order a client reads.
- Working with clients
Retainer or per project: pricing upkeep work
A worked price for one client, built from hours and platform cost. The decision rule, and the boundary to write down.
- Working with clients
Running five client sites without a project manager
A worked week for one person and five client sites. The hours, the triage rules, the exceptions and the numbers to watch.
- Working with clients
The last two weeks of a client relationship
A two-week handover schedule with the conversation that goes with it, and the deadline problem that catches most departures.